What is ISO 9000?

ISO 9000 is the basis of good management practice for every company or organization. It focuses on customer needs and expectations, as well as promotes quality management and planning of products and services, ensuring higher efficiency and competitiveness of the company's or organization's economic activities.

​

Purpose of ISO 9000

The main purpose of ISO 9000 is to provide a good management system for companies in all industries, not to determine the quality of individual goods or services. ISO 9000 specifies how economic operators can establish, document and maintain an effective quality system. In addition, such a system demonstrates to customers that the company is able to ensure the quality of the product or service and takes responsibility for it. The standard helps anyone working in the company to focus on doing things right the first time and always, such as providing a clear understanding of customer needs (first and always) or strengthening good relationships with suppliers (first and always).

​

ISO 9000 principles

The ISO 9000 Standard is based on "good management practices", with an emphasis on the control of the company's business processes and continuous improvement methodology. The standard also ensures the development of a comprehensive quality management system, as the standard incorporates some of the principles of total quality management (TQM).

​

The ISO 9001 standard has four main elements

• Management responsibility - policy, goals, planning, quality management system, management review.

• Resource management - personnel resources, information, equipment.

• Process management - customer satisfaction, design, ordering, production.

• Measurement, analysis and improvement - audit, process control, continuous improvement.

​

The introduction of the ISO 9000 standard gives the company advantages

which can be divided into two groups:

​

Internal advantages (advantages for the improvement of the company's internal culture and improvement of work performance):

• Management and employees have a better understanding of the problems

• Productivity is increasing

• Defect and defect elimination costs are reduced

• Employee mood is improving

• Information exchange and internal communication are improving

• Profitability and profits are increasing

​

External advantages (advantages for the company in working with clients and attracting new clients):

• Ensures the quality of products and services

• Improves customer relationships

• Gives the opportunity to find new markets

• Demonstrates a serious attitude towards quality

Initially, most companies want to introduce a standard because of its external advantages, such as increasing market share or gaining a better competitive advantage in tenders. But more often in practice, it turns out that it is the internal benefits that give the company the best results.

​

Who needs to implement ISO 9000?

All companies and organizations have customers. And the main goal of a company or organization is to maintain and increase customer loyalty, achieving it with an excellent level of service performance.

​

To make a choice

Your customers may require an ISO 9000 certificate from you. But if you really want to grow your business to be more successful and increase profits, then this is the best reason to implement a formal quality management system.

​

Implementing an ISO 9000 quality management system is a great way to improve customer service and increase customer loyalty to your business.